Frequently Asked Questions

  • Frequently Asked Questions – ORTY SPORTS

    Is the website trustworthy and secure?

    Yes, it's reliable. We have real customer feedback on our official Instagram. Orty Sports uses the leading e-commerce security platforms in Europe.

    What payment methods are available?

    • Europe : MB WAY, Multibanco, Stripe and PayPal (available directly on our website)

    • North, Central, and South America : PayPal, Apple Pay, American Express, and other methods are available depending on the region.

    What is the shipping cost?

    The shipment is free For all products in the soccer cleats category.

    How are shipments made?

    Orders are shipped via local postal services of the country and region of destination.

    Where are the shipments sent to?

    We ship to all of Brazil. Europe , North America , Central America and South America .

    What is the shipping timeframe?

    • Europe : 10 to 20 business days

    • North, Central and South America : 20 to 35 business days

    Notice: Saturdays, Sundays and holidays These are not considered business days .
    Delivery times may vary depending on the distribution services in your region, and may even arrive before the estimated date. The delivery time starts counting from the date of delivery. Only after payment confirmation .

    What is the deadline for requesting an exchange?

    All products are checked and tested before shipping. In case of manufacturing defects, the customer has the right to... up to 7 calendar days after receipt To request an exchange, you must send in: detailed photographs Please send the defect to our team for analysis. After validation, we will proceed with either replacing the product or issuing a refund.

    What should I do if the product arrives damaged or defective?

    You should contact us through WhatsApp (+55 4899140 5056) or by email to ortysports@gmail.com so that we can resolve the situation quickly.

    Do the products have a tracking code?

    Yes. After sending, a message will be shared. photograph of the packaging And as soon as the application is processed in your country, it will be sent to you. Official tracking link .

    How long after payment is the order shipped?

    After payment confirmation, the order is processed with our manufacturer. Shipping is carried out within [timeframe]. 3 to 5 business days after this confirmation.

    Are the products official and original?

    We work with products from Premium line , which offers quality very close to the original models, at a more affordable price.

    Do the products have a warranty?

    Yes. All products include 7 consecutive days of warranty , according to our exchange and return policy.