Refund Policy

Refund Policy – ​​Orty Sports

ORTY SPORTS values ​​the trust and satisfaction of its customers. All our products are carefully checked before shipping, ensuring the best possible experience. However, if the purchased item does not meet your expectations, you can request a refund according to the conditions below.

1. Application Deadline

The customer has 7 calendar days after receiving the order to request a return and refund, provided the product has not been used. and retain its original characteristics.

After this deadline, it will not be possible to accept refund or return requests.

2. Conditions for Reimbursement

For a refund to be accepted, the product must:

  • Be no signs of use , no damage and with all accessories and original packaging ;

  • Contain labels intact and Show no signs of wear .

Products used , washed with odors , dirt or damage caused by use They will not be accepted for return.

Products purchased at a discount, on sale, or from an outlet are not eligible for a refund.

3. Refund Processing

After our team receives and analyzes the product, the refund will be processed within 5 to 10 business days , via the same payment method used for the purchase (card, PayPal, MB Way, etc.).

If the customer has already made an exchange, it will not be possible to request a new exchange or refund.

A confirmation will be sent by email once the process is complete.

4. Shipping Costs

  • You return shipping costs These are the customer's responsibility, except in cases of shipping errors or proven manufacturing defects.

  • ORTY SPORTS is not responsible for losses, misplacements, or damages during return shipping; registered shipping with a tracking code is recommended.

If the return is accepted due to a defect or shipping error, the shipping costs will be refunded.

5. Customized or Made-to-Order Products

Models produced made to order or customized (such as specific sizes, special colors, or limited editions) They are not eligible for a refund , except in cases of duly proven manufacturing defects.

6. Procedure for Requesting a Refund

To request a refund, please send an email to ortysports@gmail.com or contact us through WhatsApp .

Please include the following information:

  • Full name

  • Order number

  • Reason for return

  • Product photographs (if applicable)

After the analysis, we will send you the return address and all the necessary instructions for sending the product.

7. Special Situations

  • In the case of a partial return (for example, of one of the products in an order with multiple items), the refund will only be calculated on the value of the returned product.

  • If the return does not meet the conditions described above, the product will be sent back to the customer, without the right to a refund.

8. Questions and Support

If you have any questions about our refund policy, please contact us through our official channels.
The ORTY SPORTS team will be happy to assist you.