Shipping Time
Shipping Policy – Orty Sports
Custom Models
Models that are not available for immediate shipping will be shipped within the following timeframe: 2 to 4 business days After payment confirmation and order preparation.
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Delivery time for Europe: between 10 to 20 business days .
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Delivery time for North America, Central America and South America: between 20 to 35 business days .
Important Notes
Saturdays, Sundays, and holidays are not considered working days.
Delivery times may vary depending on the transport and customs services of the destination country, and in some cases may occur before the estimated time.
The shipping time starts counting after payment approval and order confirmation.
Delivery Confirmation
Once the shipping service indicates the status as "Delivered," the order is considered to have been successfully delivered to the address provided by the customer.
Orty Sports is not responsible for losses or misplacements after delivery confirmation; it is the customer's responsibility to verify receipt and inform us within a maximum period of [timeframe]. 7 business days In case you haven't received the order.
Timeframes for Complaints
Any complaints related to shipping, delays, or loss should be reported. within 7 business days after the delivery date recorded in the tracking .
After this period, it will not be possible to open an investigation, issue refunds, or resend products, as the shipment is considered complete.