Cancellation Policy

1. Order Cancellation:

The customer has the right to cancel an order before the product is shipped. The cancellation request must be made as soon as possible, through the following contacts:

If the order has already been processed and shipped, the customer must wait to receive the product and then follow the procedures of... return or exercise their Right of withdrawal , as described in our Terms and Conditions.

2. Cancellation Policy:

  • Cancellation is possible free of charge before the order is shipped. If the order is cancelled after the product has been shipped, the customer may be responsible for the return shipping costs.
  • In cases where payment has already been made, the amount will be refunded within a maximum of 14 days, using the same payment method used by the customer, unless otherwise agreed.

3. Cancellation of Services:

If applicable, the customer may cancel the service contract up to 24 hours before the scheduled service date, at no additional cost. Cancellation within a shorter period may be subject to penalties, as specified in the specific terms and conditions of the service.

4. Cancellation Procedures:

  • To cancel an order, the customer must provide the following information: full name, order number, email address, and/or contact phone number.
  • The cancellation will only be considered effective after our team confirms receipt of the cancellation request, which will be processed via email.

5. Exceptions to the Cancellation Policy:

Certain products and services may not be eligible for cancellation, such as:

  • Customized or made-to-order products that have already entered production;
  • Products whose label was removed after delivery and cannot be returned for health or hygiene reasons;
  • Services that have already been fully provided.

6.1 Changes to the Cancellation Policy:

The company reserves the right to change this cancellation policy at any time. Changes will be published on the website and will apply to transactions made after the publication date.